Terms of Service

What TibbSync is

TibbSync is a platform that lets participating labs upload lab test reports against a verified phone number, lets you collect and manage those reports for yourself and your family ("dependents"), and lets you search for nearby labs, compare test prices, and read or leave reviews. TibbSync is a storage and discovery platform — we do not perform lab tests, and we do not review, verify, or guarantee the medical accuracy of any report a lab uploads.

Your account

• You must provide a real phone number you control and verify it before it can be used to sign up or receive reports.
• You're responsible for keeping your login credentials secure and for all activity under your account.
• You're responsible for the accuracy of the information you provide, including dependents you add to your account.
• You must be old enough to legally consent to these terms in your jurisdiction to create your own account; dependents (including minors) are managed under a guardian's account, not their own.

Reports uploaded by labs

• Reports are uploaded by independent labs, not by TibbSync. The uploading lab is solely responsible for the content and accuracy of any report, test result, price, or note it uploads.
• No report is added to your history until you actively confirm it belongs to you; you can also reject a report that isn't yours.
• TibbSync is not a substitute for professional medical advice. Always consult a qualified healthcare provider about your results — do not rely on TibbSync, or any report stored in it, as medical guidance.

Research and AI use

We may use report content for research and to develop and improve TibbSync, including training or evaluating AI/machine-learning models, after removing the personal details that could identify you (your name and phone number). See our Privacy Policy for details.

Lab search, pricing, and reviews

• Test prices shown in search results are set by each lab and may change; TibbSync does not guarantee a price shown is still current at the time of your visit — confirm directly with the lab.
• You may leave a review for a lab only once you've actually received a report from it. Reviews must be honest and based on your own experience.
• We may remove reviews or other content that is fraudulent, abusive, or violates these terms.

Acceptable use

You agree not to:

• Impersonate another person or misuse someone else's phone number.
• Upload, submit, or associate fraudulent reports, reviews, or lab listings.
• Attempt to bypass phone verification, rate limits, or other security controls.
• Misuse the lab API/developer-mode access granted to a lab account, including sharing API keys outside that lab.
• Use TibbSync for any unlawful purpose.

Labs using TibbSync

If you operate a lab account, you're responsible for the accuracy of every report, test catalog entry, and price you upload, and for only uploading reports against phone numbers you have a legitimate relationship with (i.e. the patient actually had the test done at your lab). We may suspend a lab account for uploading inaccurate, fraudulent, or unauthorized reports.

Suspension and termination

We may suspend or terminate an account that violates these terms, and you can stop using TibbSync, or request account deletion, at any time by contacting support@faybers.com.

Disclaimer and limitation of liability

TibbSync is provided "as is," without warranties of any kind. We do not guarantee the service will be uninterrupted, error-free, or that any report, price, or review is accurate or complete. To the fullest extent permitted by law, TibbSync is not liable for any decisions made based on information stored in or obtained through the service, including medical, financial, or lab-selection decisions.

We take reasonable technical and organizational measures to protect data stored in TibbSync, but no online service can be guaranteed to be completely secure. To the fullest extent permitted by law, TibbSync and its operators are not liable for any unauthorized access to, or disclosure, alteration, or loss of, data resulting from a security incident or data breach that occurs despite those measures, except where caused by our own gross negligence or willful misconduct. If a breach affecting your personal data occurs, we will notify affected users as required by applicable law.

Service discontinuation and refunds

If TibbSync is discontinued, or the company operating it ceases operations, we are not liable for any losses arising from that discontinuation beyond refunding unused prepaid balances as described below. Any amount a lab has paid in advance for a subscription period, plan, or credit that has not yet been consumed as of the discontinuation date will be refunded on request. Refund requests must be made within 6 months of the discontinuation being announced; requests made after that window may not be honored. To request a refund, contact support@faybers.com.

Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including internet or infrastructure outages, natural disasters, war, government action, or failures of third-party services we depend on (such as hosting, messaging, or payment providers).

Governing law

These terms are governed by the laws of Pakistan, without regard to conflict-of-law principles. Any dispute arising from these terms or your use of TibbSync will be subject to the exclusive jurisdiction of the courts of Pakistan.

Changes to these terms

We may update these terms from time to time. If we make material changes, we'll update the "Last updated" date above. Continuing to use TibbSync after a change means you accept the updated terms.

Contact us

Questions about these terms? Email support@faybers.com.